Our Staff

Laura Kruppe, HIS

Laura Kruppe, HIS

Hearing Instrument Specialist

Laura Kruppe is a dedicated Hearing Instrument Specialist with over five years of experience in the field. Originally from Deerfield, IL, Laura relocated to Glen Ellyn, IL, in 2021. She earned her B.A. in Biology from Adrian College in 2012 and completed the Hearing Instrument Dispensing Program at the College of DuPage in 2019, the same year she began her career at the Hearing Lab.

Laura is passionate about providing exceptional care and service to her patients, emphasizing personal development and a patient-centered approach in all aspects of her work.

Outside of saving hearing lives, Laura loves spending time with her dog, Lou, and hanging out with her husband. Together, they enjoy playing pickleball and ping pong. Laura also enjoys hobbies like playing lacrosse, computer gaming, and cooking.

Mary Nicols

Mary Nicols

Patient Services Coordinator

Mary Nichols is a PSC at Hearing Lab in our Plainfield and Wheaton offices. Mary is originally from Orland Park, IL and moved to Plainfield, IL in 2004. Mary attended Illinois State University and started working at Hearing Lab in December of 2023. Mary was drawn to the profession because she has always been passionate about helping others improve their quality of life. What Mary loves most about saving hearing lives is seeing how it changes people’s lives for the better. She loves helping them hear their loved ones again and enjoy the sounds they’ve been missing. Mary strives to give excellent customer service in her everyday work with patients. Outside of saving hearing lives, Mary spends most of her time watching her kids play sports. When she is not at a field or gym, she enjoys spending time with family and friends, traveling, going on walks with her dog and most recently playing pickle ball.

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Customer Reviews

Andy Johnson, on Google

Laura was very helpful getting my hearing aids repaired. She is attentive and personable. I will return in the future.

M Humb150, on Google

Excellent service.

bernard shaughnessy, on Google

My hearing test was conducted very professionally. My hearing aids were cleaned which improved my hearing considerably. Haley is the best.

Bob Martin, on Google

Tammy is excellent and always looks for best solution.

Amparo Rubio-Schroeder, on Google
steve grube, on Google
Emma Reyes, on Google
Raafat Zaki, on Google

The technologist was very helpful and knowledgeable. Excellent service.

Gopal Komanduri, on Google
Robert Dahl, on Google

We so appreciate the excellent care and support for our hearing devices! Holly is the best!

Jean Worley, on Google

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